Waiting at DMV

I am stuck at the department of motor vehicles because my california driver license didn't make it through the mail. There's a little girl bawling her head off. And this guy comes over and seats next to them. He turns around looks at the mom and says the nicest thing " its okay. I wouldn't be here if i didn't need to be here as well" i am just always so impressed by the civility and consideration that people show.